1. General principle
Refunds are reviewed case-by-case and governed by the proposal/contract. If work has started or deliverables were provided, refunds may be partial.
2. Deposits and upfront payments
Deposits typically cover scheduling, discovery, and initial production. Once a project starts, deposits are generally non-refundable unless otherwise agreed in writing.
3. Milestones / phased delivery
For milestone-based projects, each phase is considered completed after approval or after the feedback window expires. Refunds apply only to the unperformed portion.
4. Client cancellation
If the client cancels, completed work is billed up to that point (time & materials) or per milestone. Any remaining balance may be refunded where applicable.
5. Smartechor cancellation
In rare cases where Smartechor must discontinue delivery, we refund the unperformed portion or propose an alternative plan (e.g., resourcing/timeline adjustments).
6. Digital deliverables
For digital deliverables already delivered (final design files, code, assets), refunds are generally not granted after final handover, except in cases of material breach of contract.
7. How to request a refund
Submit a request via our contact form including: project name, payment date, reason, and supporting details. We respond within a reasonable timeframe.
